Global technical support
One support platform that can see your whole stack.
Domains, servers, applications, backups and billing are in one account — so the engineer helping you can see all of it.
Support hours and response targets are published here at launch.
Tickets
Linked to the exact resource and organization involved, so you never explain your setup twice.
Replies thread into the same ticket history.
Chat
For quick questions while you work in the portal.
Knowledge base
Guides and runbooks for every product.
Support plans
Standard
$0 / month
Tickets, email, chat and knowledge base.
Comes with your account — nothing to order
Priority
Popular$103 / month
- Queue
- Priority
- Escalation
- Direct to engineering
Dedicated
Custom
A named team that knows your environment.